As part of our engagement process, we conduct market research to provide a comprehensive report on industry trends. This includes understanding how others are assessing success, evaluating programs, and collecting data.
Discover moreTo gather input from relevant stakeholders, we conduct stakeholder interviews. In these interviews, we ask how they define success and identify their key performance indicators. We document these indicators and understand their importance to the stakeholder group. Through these interviews, we often find that different stakeholder groups value different things and track their own set of key performance indicators.
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After collecting data from stakeholder interviews, we review our findings with our client and identify common key performance indicators (KPIs) between stakeholder groups. We often find that the KPIs identified by each stakeholder are related or even the same.
Discover moreUsing the information collected from stakeholder interviews and market research, we synthesize this information to create an evaluation framework. This framework includes recommendations for collecting and reporting on the results of the evaluation.
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In this phase, we focus on the technical aspects of the project. We build necessary tools and infrastructure to ensure that data can be collected and stored securely. We also create reports, dashboards, and data visualizations to communicate information and track progress.
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